Frequently Asked Questions

QAre your products made to order?

Yes. Every item sold on pippagifts.com is printed to order. Once you place your order, your apparel is produced upon order and then shipped — nothing is pre-printed in bulk.

QWhat do you sell?

We offer adult apparel and T-shirts with original designs. Each piece is made to order after checkout.

QHow do I know what size to order?

Each product page includes sizing details. If you're between sizes or unsure, email [email protected] before ordering and we'll help you choose.

QCan I change or cancel my order?

Because items are made to order, changes and cancellations are only possible before production begins. Email us as soon as possible with your order number. Once production starts, the order can no longer be changed but remains eligible for our 30-day return and exchange policy.

QWill my item look exactly like the photo?

We work hard to display designs and colors accurately, but slight variations can occur due to screen settings and the made-to-order printing process.

QHow long does shipping take?

Orders are processed within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You will receive a tracking number via email once your order ships. Business days are Monday – Friday, excluding public holidays.

QHow much is shipping?

Shipping is a $4.95 flat rate per order to all destinations we serve.

QWhich carrier will deliver my order?

We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.

QWhere do you ship?

We ship to all 50 United States, including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories, or international destinations.

QDo you ship internationally?

No. We ship within the United States only — all 50 states including Alaska and Hawaii.

QWhat if my package is lost?

If your package hasn't arrived, email [email protected] within 7 days of the estimated delivery date. We'll investigate with the carrier (3–5 business days) and send a replacement or full refund once it's confirmed lost.

QHow do I track my order?

A tracking number is emailed to you as soon as your order ships. You can follow it through the assigned carrier at any time.

QWhat payment methods do you accept?

We accept PayPal, which allows you to pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

QIs my payment secure?

Yes. All payments are handled through PayPal's PCI-DSS compliant checkout. We never see or store your full card details.

QDo you charge sales tax?

The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.

QDo you accept returns for non-defective items?

Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.

QDo you accept exchanges?

Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you'd like to exchange for — we'll send a free prepaid return label.

QDo I have to pay for return shipping?

No. For change-of-mind and sizing returns, we do not charge a return shipping fee — we provide a free prepaid return label.

QHow do I get a return label?

Email support with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.

QWhen will I get my refund?

Refunds are processed within 2 business days after we receive and inspect your return. Your bank or PayPal may take an additional 3–5 business days to post the refund to your original payment method.

QWhat if my item is defective or wrong?

Email us within 30 days of delivery. We'll cover return shipping and issue a full refund including the original shipping fee, or send a corrected replacement at no cost.